// WORK HISTORY
Professional
Experience
A track record spanning AI application development, IT solutions, customer operations, and QA across Canada and Nepal.
NorthBridge IT Solutions
Aug 2025 – Present
Full Stack Developer · Toronto, ON
- Architect and deploy custom, privacy-focused AI applications and responsive web platforms; integrated local LLM inference to ensure 100% data security for non-technical clients.
- Engineer secure backend infrastructures and complex domain configurations (DNS/SMTP) to support seamless application hosting and business-critical communications.
SMS Security
Jul 2025 – Present
Customer Service Representative · Toronto, ON
- Monitor and operate security systems, access control panels, and surveillance equipment to ensure facility safety.
- Maintain accurate shift logs and incident reports, demonstrating strong attention to detail and documentation skills.
- Provide concierge-level front-desk assistance, managing visitor flow and resolving issues for occupants in real time.
Loblaw Companies Limited
Oct 2023 – Jul 2025
Customer Service Representative · Toronto, ON · 1 yr 10 mos
- Delivered high-volume customer support in a fast-paced retail environment, consistently meeting service-level benchmarks.
- Managed departmental workflows and resolved escalated customer inquiries, reducing wait times and improving satisfaction.
Aagaman Nepal
Jun 2022 – Jun 2023
Jr. QA Analyst · Kathmandu, Nepal · 1 yr 1 mo
- Executed manual and automated tests to identify, document, and track software defects, ensuring all releases adhered to strict functional requirements.
- Collaborated with development teams to perform regression and integration testing, streamlining the resolution of technical issues.
ChimpVine
Jan 2022 – Apr 2022
Game Designer & Jr. QA Analyst · Kathmandu, Nepal · 4 mos
- Designed and iterated on core gameplay mechanics and level layouts, focusing on balancing user engagement.
- Executed playtesting to resolve technical glitches and improve game stability.
