// WORK HISTORY
Professional
Experience
A track record spanning IT infrastructure deployments, operational triage, and strict SLA compliance.
NorthBridge IT Solutions
Aug 2025 – Present
IT Support Specialist · Toronto, ON
- Provide end-to-end technical support, network infrastructure setup, and system deployment for small-to-medium business clients, ensuring data privacy and security compliance.
- Manage corporate domain configurations, complex DNS routing records, secure web hosting platforms, and email authentication protocols (SPF/DKIM/DMARC) to guarantee maximum uptime.
- Diagnose and resolve technical infrastructure issues for non-technical business clients, bridging the gap between operational requirements and functional technology.
SMS Security
Jul 2025 – Present
Security Concierge · Toronto, ON
- Monitor and operate facility access control infrastructure, centralized management panels, and surveillance equipment to protect facility assets.
- Serve as the primary point of contact for real-time site incidents, executing operational triage and maintaining highly detailed digital shift logs and tracking records.
- Deliver professional front-desk assistance, managing building authorization flows, resolving multi-party inquiries, and addressing occupant issues in real time.
Loblaw Companies Limited
Oct 2023 – Jul 2025
Customer Service Representative · Toronto, ON
- Delivered high-volume user-facing support in a fast-paced retail environment, consistently meeting strict performance metrics and service-level benchmarks.
- Managed departmental workflows and resolved escalated customer inquiries under tight timelines, reducing wait times and ensuring customer satisfaction.
Aagaman Nepal
Jun 2022 – Jun 2023
Jr. QA Analyst · Kathmandu, Nepal
- Executed manual and automated system verification tests to isolate, document, and track critical software defects, utilizing disciplined technical documentation.
- Collaborated closely with infrastructure teams to perform regression and integration testing, streamlining the diagnosis and fast-tracked resolution of technical issues.
ChimpVine
Jan 2022 – Apr 2022
Game Designer & Jr. QA Analyst · Kathmandu, Nepal
- Designed interactive educational software and executed playtesting cycles to resolve technical glitches and stabilize runtime software environments.
- Documented system behaviors and technical performance bugs to streamline cross-functional engineering sprints.
